DHL Global Forwarding, North America

Overview

DHL Global Forwarding began operating in the United States in Miami, Florida in 1935. Today, with its regional headquarters in Plantation, Florida, the network encompasses more than 75 full service offices, including ten distribution centers supported by one of the most powerful ocean and brokerage networks in the industry.

Over the past few years, DHL Global Forwarding has significantly expanded its customs brokerage capabilities, adding valuable services to DHL Global Forwarding's multi-modal transportation portfolio, visibility in the critical U.S.-Canada-Mexico cross-border market. There are 20 dedicated customs brokerage operations across the continent with expanded services for duty drawback as well as consulting services.

DHL Global Forwarding History

• Air Express International (AEI) founded in Miami in 1935, was the first freight partner of Pan American World Airways
• Grew with the U.S. Postal mail distribution service, opening offices in New York, Chicago, and San Francisco
• 1953 - International expansion London, Brussels, Paris and Frankfurt
• 1967 - Opened first Canadian office in Montreal
• 1985 - Freighter aircraft sold, company no longer asset based
• Invested in information systems to monitor inventory, real-time, anywhere in the world (LOGIS)
• Broadened and strengthened service offerings, particularly in ocean freight with the acquisition of Votainer in 1993
• Expansion of customs brokerage services with the acquisitions of Radix Group in 1995 and J.V. Carr (Northern Border) in 1996
• 1997 - First logistics provider to achieve global accreditation
• 1999 - Definitive merger agreement signed with Deutsche Post AG
• 2000 - Acquisition complete by Deutsche Post AG
• 2001 - Integration with the Intercontinental Business Unit of Danzas Group achieved globally and operating as Danzas AEI Intercontinental
• 2003 - Danzas, DHL and Deutsche Post Euro Express will be combined into one network under the DHL brand positioned within four brand areas: Express, Freight, Solutions and Danzas Air & Ocean. Effective April 1, 2003 Danzas AEI Intercontinental will operate under the new brand name DHL Danzas Air & Ocean, with headquarters in Basel Switzerland
• 2005 -The DHL brand was further strengthened by Deutsche Post World Net's acquisition of Exel in December 2005. Effective April 1, 2006 DHL Danzas Air & Ocean will operate under the new brand name DHL Global Forwarding with headquarters in Bracknell, UK

Executive Staff

Organizational Structure DHL Global Forwarding

Region North America

Hans Toggweiler, Chief Executive Officer, Americas
Brian Lindholm, Chief Executive Officer, North America
Donna Letterio, Chief Executive Officer, Canada

Offices

To access full office details in North America please select either:

United States Offices
Canada Offices

Region Head Office:
DHL Global Forwarding
1801 NW 82nd Avenue
Miami, FL 33126
Tel:  1 (786) 264-3500

To contact any of our offices in the U.S. and Canada, please feel free to use our toll free numbers during regular office hours. You will be automatically connected to a local DHL Global Forwarding.

International Air: 1 (800) 234-2778
International Ocean: 1 (800) 255-6232
U.S. Domestic: 1 (866) 849-5100
Consolidated Distribution Services: 1 (866) 235-0184

DHL Global Forwarding Worldwide Addresses
DHL Exel Office Address Search

Facts & Information

Extensive global resources

As a non-asset-based logistics provider, DHL Global Forwarding has partnerships with the world's leading air carriers and shipping lines to provide exceptional scheduling flexibility and low-cost options for moving your goods from origin to destination, anywhere in the world.
Our logistics information systems are second to none, providing real-time, mission-critical data via the Internet to customers, agents and vendors.

DHL Global Forwarding offers customers a single, reliable source for outstanding services in logistics, supply chain management, customs brokerage, project cargo, warehousing and distribution, information technology along with a vast array of value-added services.
A true powerhouse in the world of logistics solutions!

State-of-the-art information systems

DHL Global Forwarding has the world's most advanced e-logistics solutions, making the administration of your supply chain faster, easier and more reliable. In fact, both InternetWeek, and Information Week magazines continue to recognize our capabilities in their top 100 e-businesses’ and top 500 U.S. information technology providers’ annual surveys.

LOGIS revolutionized transport information systems and continues to evolve, providing the infrastructure to support DHL Global Forwarding's logistics services. Our global network supplemented by the use of the Internet, reaches into every DHL Global Forwarding facility, major supplier and customer. EDI and direct communication links transmit and receive purchase order, inventory, shipping/transportation and invoice information. Our P.O. management service enables customers to outsource overseas management of procurement logistics related activity, while retaining local control. With a combination of modules, LOGIS extends to customers visibility of their inventory while in the DHL Global Forwarding process and can eliminate buildup and maintenance of inventory.

Interactive is a suite of robust, online applications that provide immediate access to the information you need to make intelligent and cost-effective business decisions. These applications are supported by our proprietary logistics information system linking your back-office systems with data and communications resources throughout your supply chain, from purchase order to final delivery. By exchanging logistics data directly with customer and vendor accounts and processes, LOGIS streamlines the flow of information and automatically generates required documents.

Broad experience and expertise

For all our many resources, DHL Global Forwarding's most valuable resource is its people. In our business, people make the difference. From developing innovative, custom-tailored solutions to resolving the unexpected challenges that are a part of daily commerce, our dedicated professionals see to it that the needs of each customer are not only met, they are exceeded.

Providing world-class service means understanding the business our customers work in. Our people are skilled and knowledgeable in a wide range of industries such as automotive, heavy equipment, retailing, telecommunications and pharmaceuticals. We also have proven expertise in managing complex and intricate projects that require a high level of specialization.

We understand and can meet the specialized requirements of handling high-value, temperature-sensitive, and hazardous goods and materials. Through our partners, we can accommodate oversize and out-of-gauge cargo, charter air and ocean carriers, offer door-to-door pickup and delivery and provide many other value-added services.

Our workforce is supported by DHL Global Forwarding's unwavering commitment to the highest global quality standards. These professionals ensure that all procedures are followed and documentation prepared to enable you to meet your deadlines. They respond immediately to events that could disrupt the traffic lane to avoid a delay in deliveries.

Through the implementation of a global quality system, DHL Global Forwarding will ensure that a consistent process, and a quality product, is available in all global regions.

Commitment to quality

DHL Global Forwarding in the US and Canada has achieved global accreditation to the ISO 9001:2000 standard, a stringent set of internationally recognized quality assurance guidelines developed for service companies. This certification was issued for the following services:

• International and Domestic Air Freight Forwarding
• International and Domestic Ocean Freight Forwarding
• Domestic Ground Freight Forwarding
• Logistical Support Services
• Warehouse and Distribution
• Customs Brokerage

The effectiveness of one country's quality system is directly related to that of the other countries in our worldwide network. Through the implementation of a global quality system, DHL Global Forwarding will further improve its customer service worldwide and ensure that there is a consistent quality product available in all global regions.