Company structure, historic background and key events that shaped DHL today.

Our Organization

DHL is Part of the World's Leading Logistics Group, Deutsche Post DHL

DHL offers integrated services and tailored, customer-focused solutions for managing and transporting letters, goods and information.

DHL: Four Divisions – One Brand – One Provider – All Your Solutions

DHL comprises four divisions. These segments operate under the control of their own divisional headquarters. The Group management functions are performed by the Corporate Center.

We have centralized the internal services which support the entire Group, including Finance Operations, IT and Procurement. This consolidation enables us to increase the flexibility of our business, improve service quality and leverage economies of scale and cost benefits.

Our History

From Humble Beginnings to Global Market Leader

Domestic Services, Air Freight & Ocean Freight

Founded in San Francisco almost 40 years ago by 3 budding entrepreneurs - Adrian Dalsey, Larry Hillblom and Robert Lynn – DHL has continued to expand at a phenomenal rate. Today, it stands tall as the global market leader of the international express and logistics industry.

Back In 1969, DHL took its first small steps in building for the future by personally shipping papers by airplane from San Francisco to Honolulu. The years passed and the DHL network grew ever larger, gradually reaching out to new customers in every corner of the world. At the same time, the marketplace developed and became more complex, so DHL adapted to meet the changing needs of its customers - both at global and local level.

Today, DHL's international network links more than 220 countries and territories worldwide. DHL also offers unparalleled expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services.

From 1969 until today, the approach and dedication has remained the same. Our success has always been based around delivering excellent service for our customers. Never complacent, DHL has become a brand acknowledged for personal commitment, proactive solutions and local strength. At the heart of its success are its employees who focus on the customer's needs and provide individually customized solutions.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 54 billion euros in 2008.

Key Dates

Steps to Success

1969

  • DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco.

1971-1980

1971

  • DHL expands its Express network rapidly and becomes a trusted partner of many companies. Expansion into the Far East and Pacific Rim.

1972

  • Services introduced in Japan, Hong Kong, Singapore and Australia.

1974

  • The first UK office is opened in London. Globally, DHL now has 3,052 customers and 314 staff.

1976-1978

  • Expansion in three major regions as DHL launches in the Middle East, Latin America and Africa.

1977

  • The first German DHL office is opened in Frankfurt.

1979

  • DHL extends its services to delivering packages. Only document services had been available until now.

1981-1990

1983

  • DHL is the first air express forwarder to serve Eastern European countries. An international distribution center (hub) is opened in Cincinnati, USA.

1985

  • A state-of-the-art hub is opened in Brussels. More than 165,000 shipments are handled each night.

1986

  • DHL enters into a joint venture with the People's Republic of China and becomes the first express company active in China.

1990

  • DHL enters into strategic alliances with Lufthansa, Japan Airlines and Nissho Iwai.

1991-2000

1991

  • DHL becomes the first international express company to restart service to Kuwait after the Gulf War.

1993

  • DHL invests 60 million dollars in a new hub facility in Bahrain.

1998

  • Deutsche Post becomes a shareholder in DHL.
  • A major IT center is opened in Kuala Lumpur.

1999

  • DHL Worldwide Express invests over 1 billion euros in a new state-of-the-art air cargo fleet in the European and African network.
  • 34 new Boeing 757SF cargo planes are acquired: these planes cut noise at take off by 77 percent and CO2 emissions by 13 percent compared to the fleet of B737Fs they replace.

2001-today

2002

  • Deutsche Post World Net becomes the major shareholder in DHL from 1 January. A 100 percent shareholding is completed by the end of the year.
  • Network expansion in Asia: in October, DHL enters into a joint venture with Cathay Pacific for express air cargo.
  • A new global IT center is opened in Scottsdale, USA.

2003

  • DHL increases its share in Sinotrans to 5 percent, thereby becoming Sinotrans' largest strategic investor.
  • Deutsche Post, DHL and Postbank make up the Group's current brand architecture. DHL now serves as the exclusive brand for all express and logistics activities.
  • DHL changes its corporate colors from red and white to yellow and red. In April, the worldwide visual transformation of all vehicles, packing materials and buildings begins.
  • Following the purchase of Airborne Express (2002 revenue: 3.3 billion dollars), DHL becomes the third largest express service provider in the USA. DHL bridges the last gap in its US/American network with Airborne's overland transport network.
  • October sees the launch of a five-year investment program in China: DHL will significantly expand its capacities through an investment of 200 million dollars.

2004

  • New global IT facility opens in Prague, Czech Republic. It replaces the facility in London.
  • DHL becomes the new brand for all Deutsche Post's international mail business. About 4,000 employees worldwide work for DHL Global Mail.
  • Acquisition of 68 percent stake in Blue Dart, the premium domestic courier and integrated air express package distribution company in India.

2004/2005

  • Directly after the tsunami in South Asia, DHL, with over 40 offices throughout the disaster region, responds immediately to requests from government and aid organizations. The Group helps with free charter flights carrying relief supplies, land transport as well as monetary donations. DHL employees from around the world launch donation campaigns.
  • DHL Disaster Response Teams (DRT) are established, supporting the UN and the international community's disaster response efforts in the aftermath of major sudden-onset natural disasters.

2005

  • From August, DHL introduces its new corporate wear. Over the next nine months, 110,000 DHL employees in over 200 countries and territories are to be provided with new uniforms. More than 1.4 million garments will be shipped by DHL. The design has been tested through interviews and extensive trials with 3,600 drivers and couriers.
  • Deutsche Post World Net acquires Exel, the British logistics corporation, in December for 5.5 billion euros. Around 111,000 employees work for Exel in 135 countries. Exel primarily offers transport and logistics solutions for key customers. The company concludes the first half of 2005 with a 55 percent leap in profits to 172 million pounds (251 million euros).

2007

  • The DHL Innovation Center opens near Bonn. A state-of-the-art research and development center, its mission is to develop new, highly innovative and marketable products from the logistics trends of the future. Projects are realized via innovation partnerships within the business world and research partnerships.

2008

  • DHL opens its new state-of-the-art European air hub at Leipzig/Halle Airport in Germany. The hub, one of Europe's largest construction sites, expands DHL's international network, providing greater connectivity to global growth markets and enabling DHL to improve its overall customer service.