DHL website terms and conditions and a statement on DHL’s commitment to user privacy on its websites.
On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.
The Terms and Conditions of use of the DHL Website are as follows:
The copyright in this publication is owned by DHL International GmbH.
Any person may reproduce any portion of the material in these web pages subject to the following conditions:
‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.
All other trademarks or trade names referred to in these materials are the property of their respective owners.
DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.
For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.
These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.
DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.
The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.
Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.
To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.
Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.
All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
DHL is committed to preserving the privacy of users of our websites. Any information about you that we collect is used purely to improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you. We may use this information, with your permission, to contact you with information about updates to our website or other marketing information. DHL has never shared any information obtained on or from its websites with any other organization, and will not do so in future, unless required by law. Nor will we sell information obtained on this site to any party or parties external to DHL and its subsidiaries.
Certain areas of the DHL websites including, but not limited to, Web Shipping require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes. DHL provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
Conditions of Contract (PDF)
(Type: Acrobat Reader file, Size: 504KB)
Rules Tariff (PDF)
(Type: Acrobat Reader file, Size: 90KB)
Danmar Conditions of Contract (PDF)
(Type: Acrobat Reader file, Size: 580KB)
Disclaimer for Ocean Quotes (PDF)
(Type: Acrobat Reader file, Size: 580KB)
NCBFAA Terms & Conditions of Service (PDF)
(Type: Acrobat Reader file, Size: 177KB)
Find additional information on our Terms and Conditions in the following areas:
The shipper or consignee must contact DHL Global Forwarding prior to the tender of the shipment(s).
The documents made out by or on behalf of the shipper that constitute the contract between the shipper and DHL Global Forwarding for the carriage of freight.
Service The acceptance of two or more shipment parts from multiple shippers at a single origin airport; the assembly of such parts into one shipment for transportation purposes; and/or the distribution of two or more shipment parts to multiple consignee addresses at a single destination airport.
Pickup or delivery area (*) in the DHL Global Forwarding Service Guide, indicating additional charge applicable.
Business day is defined as 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding Saturdays, Sundays and holidays.
Observance of local holidays may cause delivery delays. Deliveries scheduled on a holiday will be rescheduled for the next business day.
Equivalent to transportation, refers to movement of shipments, including all services and operations of DHL Global Forwarding incidental thereto.
Equivalent to the term "shipment," one or more pieces tendered by one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading to one consignee at one destination address.
The person or company whose name appears on the Bill of Lading as the party to whom the shipment is to be delivered by the forwarder.
Jewelry with a declared value or actual value of less than $100.00 per pound.
The transportation of inbound shipments from the airport or the DHL Global Forwarding terminal to the consignee.
DHL Global Forwarding.
Pickup and delivery at locations other than a loading dock/platform or outside entrance of a building.
Refers to any national, state or local holiday.
Any shipment consisting of an individual piece of unusual shape, or weighing over 250 pounds, or with a dimension exceeding 60 inches.
The transportation of outbound shipments from the shipper to the airport or the DHL Global Forwarding terminal.
Repeated delivery attempts of shipments that cannot be delivered on the first attempt and is returned to the DHL Global Forwarding terminal.
The transportation and delivery of inbound shipments during regularly scheduled trips from the airport or DHL Global Forwarding's terminal to the consignee.
The transportation of outbound shipments from the shipper to the airport or DHL Global Forwarding terminal on regularly scheduled trips.
A single consignment, consisting of one or more pieces, moving from one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading or shipping document to one consignee at one address.
The person or company whose name appears on the Bill of Lading as the party who tenders a shipment to DHL Global Forwarding.
The pickup and/or delivery of a shipment:
Defined as shipments which comply with the rules and regulations of DHL Global Forwarding Rules Tariff No. 1 and all laws, ordinances, and other governmental rules and regulations governing their transportation by DHL Global Forwarding.
DHL Global Forwarding will not accept for transportation or be responsible for the following goods:
Consignments in the following categories will be accepted for carriage only when advance arrangements have been made with DHL Global Forwarding or DHL Global Forwarding's representative:
As permissible by law, DHL Global Forwarding reserves the right to open and inspect shipments and to notify the appropriate authorities if they contain contraband, illegal materials or controlled substances. Charges for Weight Transportation charges for a shipment will be assessed on the gross weight of the shipment based on the greater of the following:
Cubic dimensional weight will be derived from the cubic measurement of the shipment in whole inches (length x width x height) on the basis of one pound for each 194 cubic inches (for Domestic Air) or fraction thereof. Fractions of pounds will be assessed at the charge for the next higher pound. DHL Global Forwarding may re-weigh a shipment and rate it accordingly.
DHL Global Forwarding provides, at added cost, excess declared value protection for shippers who elect to declare a value in excess of DHL Global Forwarding's tariff liability ($.50 per pound, $50.00 minimum). By declaring the actual value of their goods, shippers are afforded protection against loss or damage to their shipment caused by carrier or forwarder negligence.
DHL Global Forwarding provides, at added cost, all risk insurance. Shippers who elect to purchase insurance by entering an amount in the insurance section on the DHL Global Forwarding Bill of Lading are entitled to all the benefits of declared value protection plus the added protection against loss or damage caused by adverse weather, earthquakes, etc., commonly described as acts of God.
DHL GLOBAL FORWARDING WILL NOT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, REGARDLESS OF DHL GLOBAL FORWARDING KNOWLEDGE THAT SUCH DAMAGES COULD BE INCURRED.
The shipper shall be responsible for preparing and presenting a non-negotiable DHL Global Forwarding Bill of Lading with each shipment tendered for transportation. Shipments will be subject to DHL Global Forwarding Rules Tariff #1 and tariffs governed thereby. If the shipper fails to present such Bill of Lading to DHL Global Forwarding at the time of tendering the shipment, DHL Global Forwarding may accept the shipment if accompanied by a non-negotiable shipping document or memorandum. No DHL Global Forwarding Bill of Lading or other shipping document or memorandum issued or accepted by DHL Global Forwarding shall be negotiable. Each such shipment, regardless of the form of the shipping document or memorandum accepted by DHL Global Forwarding shall be subject to DHL Global Forwarding's tariffs in effect on the date of acceptance of such shipment.
DHL Global Forwarding will, at the request of the shipper, prepare the Bill of Lading on behalf of the shipper. If the Bill of Lading delivered with the consignment does not contain all required information, or if the Bill of Lading contains any error, DHL Global Forwarding may complete or correct the Bill of Lading to the best of DHL Global Forwarding's ability without liability or obligation to do so.
The terms and conditions of the DHL Global Forwarding Bill of Lading shall apply at all times while the shipment is being handled and shall be binding upon the shipper, the consignee and DHL Global Forwarding.
If the condition of the consignment and/or packaging is different from the shipper's description, DHL Global Forwarding shall insert on the Bill of Lading the apparent order and condition of the shipment as received by DHL Global Forwarding.
Consignments must be packed in a way to: 1) insure safe transportation with ordinary care in handling, and 2) not injure persons or damage property. Each piece shall be legibly and durably marked with the name and full address of the shipper and consignee, with the marks and numbers appearing on the Shipper's Letter of Instruction (SLI) or Bill of Lading.
Except as otherwise provided herein, this guide is applicable with all DHL Global Forwarding tariffs and subsequent replacements and revisions, and is governed by DHL Global Forwarding Rules Tariff #1.
Except as otherwise proved herein, the guide contains rules, regulations, pickup and delivery points and charges that apply as follows:
For cities not listed, contact your local DHL Global Forwarding office The pickup and delivery services are also governed by the same rules and regulations that govern the airport-to-airport transportation of the respective shipments, including cubic measurement provisions as provided.
Pickup and delivery service will be provided at no additional charge, unless designated in this Guide as a Beyond (*) area, or is not listed, and are subject to the following provisions unless otherwise specified:
DHL Global Forwarding will make all reasonable efforts to deliver each shipment to the consignee at the address specified.
If a shipment is undeliverable for any reason, DHL Global Forwarding will notify the shipper to arrange for the shipment's return. The charges associated with the original shipment remain due and payable within 15 days from the invoice date. On receipt of the shipper's instructions, the shipment will be held for pickup, re-delivered or returned to the shipper, and the shipper will be billed for the applicable charges.
If no instructions are received from the shipper within 60 days of the date of shipment, DHL Global Forwarding will dispose of the shipment at public or private sale.
DHL Global Forwarding has the option to charge for each re-delivery of a shipment when the initial attempt at delivery cannot be completed. After three (3) attempted deliveries or ten (10) business days from the date of the shipment, whichever occurs first, the shipment will be considered undeliverable (see Undeliverable Shipments).
Additional charges may apply for shipments picked up or delivered at a steamship dock, wharf or pier, private residence, or convention or trade show. Contact your local DHL Global Forwarding office.
A shipment which cannot be delivered on the first attempt of delivery to the consignee, will be returned to DHL Global Forwarding's terminal and the consignee notified. Re-delivery will be made only upon request of the consignee or shipper and will be performed by regular delivery service or by special delivery service in accordance with instructions from the consignee or shipper. An additional delivery charge may apply for each subsequent attempted delivery of such shipment
Rates and charges published herein and in tariffs governed hereby are stated in United States currency and are payable in lawful currency of the United States.
DHL Global Forwarding is not required to provide credit privileges. The invoice date begins the credit term cycle and payment is due upon receipt of invoice. Failure to keep the account current will result in the account being placed on a "cash only" status. This status may impair the ability to use DHL Global Forwarding's services and have an effect on any discount program. In the event a lawsuit is brought by DHL Global Forwarding to collect charges, the party responsible for DHL Global Forwarding's charges will be liable for all reasonable costs thereof which include, but are not limited to, attorney fees, interest and court costs. Please refer to the DHL Global Forwarding Bill of Lading for Conditions of Contract.
Refunds for overpayment of transportation charges will not be issued to the extent the account is more than 60 days past due, and overpayment will be applied against any invoices that are more than 60 days past due.
DHL Global Forwarding offers C.O.D. Service consisting of carriage of goods to the consignee, collection of cash (subject to limitations), cashier's, certified, traveler's or company check or money order made payable to the shipper, and delivery of a check or money order to the shipper of the goods. The shipper of the goods via C.O.D. Service is responsible for specifying the type and amount of the check or money order to be collected on the Shipper's Receipt or shipping document. The full amount of the C.O.D. and all other collect charges is payable in cash (subject to limitations), cashier's, certified, traveler's or company check or money order.
No privileges of examination or trial will be given prior to collection of the C.O.D. No partial collection of the amount of the C.O.D. will be made. No partial delivery of a C.O.D. shipment will be made unless the full amount of the C.O.D. has been collected.
If the consignee cannot be located, or fails or refuses for any reason to pay the C.O.D. amount, the shipment will be treated as an Undeliverable Shipment. Any such shipment which the consignee refuses to accept from DHL Global Forwarding may be stored or disposed of at the shipper's sole risk and expense, and any costs for storage and disposal of such goods may be charged to the shipper's account and shall be recoverable by DHL Global Forwarding.
Checks (including cashier's, certified, traveler's and company checks) and money orders for the C.O.D. amount will be collected at the shipper's sole risk. DHL Global Forwarding shall have no liability for any loss, including, but not limited to, risk of non-payment and/or forgery.
After collection, the C.O.D. check and money order will be promptly forwarded to the shipper via U.S. mail (certified).
The shipper may arrange release of shipper's C.O.D. amount – the release of the shipper's C.O.D. amount only in the following manner:
The following restrictions apply to C.O.D. Service:
DHL Global Forwarding limits its liability on this Web site and any offers made through this site to its standard terms and conditions for North America as stated in our North America Service Guide, our Air Waybills of Lading or Bills of Lading and this Web site. In the event of a dispute, the "place of suit" for all legal obligations shall be brought in the City of Plantation, State of Florida, USA.