Technology manufacturers expect every link in the supply chain to be capable of adding value to their product or process. This means that finished goods are customized just before they are shipped to the final address and returned goods are recovered and repaired, just after collection from the end-user.

Our strength is our ability to integrate our approach with other segments of your business, improving time-to-market and reducing the cost for the customer.

The benefits to you include:

  • Consistent service levels both in service quality commitment and technical capabilities across regions
  • Flexible and comprehensive after-market services
  • Scalable service requirement and repair network
  • Quick service repair-and-return turnaround time to optimize service levels to users
  • Reduction of field service work through improved call center handling with technical assistance capabilities.

DHL Global Forwarding Pre-sales Technical Services:

  • Contract Assembly. The assembly of consigned components and modules to finished goods on integrated and production lines, including materials management
  • Configuration and Customization. The configuration of hardware and/or software, localization and customization of generic products in the region before shipping to customers
  • Kitting. The packing of spare kits from consigned components on integrated kitting lines, including materials management
  • Staging and Deployment. The configuration, distribution, installation and return management of customers’ equipment, supported by a full program management service.

DHL Global Forwarding After Sales Technical Services:

  • Screening and Recovery. The electronic functional testing of equipment, modules and finished goods at various stages in the supply chain, integrated with the re-work of rejected goods to its original working condition
  • Return Material Authorization (RMA) and Repair Management. The Integrated return logistics and repair services of defective service parts, screening, Dead-On-Arrival (DOA) testing, depot repair and Return-To-Vendor (RTV) management.

How we work

By focusing on your unique challenges and opportunities, we ensure our solution is appropriate now and better every year.

  • Creating your solution
  • Managing your objectives
  • Delivering your results

More about how we work