Account Management
If project management is about day-to-day effectiveness, account management is where we take a long-term view of our partnership. Account managers serve as customer advocates within your organization. They understand and share your business goals and help ensure that everyone, from the president of a business unit to the frontline forklift operator, knows what's important to you and your customers.
DHL Global Forwarding achieves this by designing a clear contact hierarchy, so your needs are addressed quickly and consistently. We provide open lines of communication with smart, seasoned experts in all the key areas. We leverage thorough industry knowledge to take advantage of best practices and emerging trends.
We make sure you receive a straight answer from someone who can provide it, or knows how to get it quickly. Someone you can count on, to be there every step of the way, backed up by readily accessible experts in key subjects, who can address specific needs or questions.
There are four main account management roles:
Executive Sponsor
This senior-level member of the DHL Global Forwarding management team has the ultimate ownership of a customer account. Their role includes assignment and management of operational, account development, and specialty resources.
Account Manager
The day-to-day resource for the decision-makers within a customer's organization, the account manager manages the overall strategy for a customer. He or she manages contracts, new service pricing, and ensures DHL Global Forwarding's solution aligns with the customer's overall business goals.
Project Manager
Whether a program launch or continuous improvement process, the project manager is responsible for outlining project scope, goals and tracking progress, to completion. They are experts in issue resolution and communication, internally and with the customer.
Operations Owners/Manager
Making sure the customer achieves their target financial and operational results is the responsibility of the operations owner/manager. He or she manages the staffing, project implementation, and day-to-day activities for the account.
Global Coverage
DHL Global Forwarding is the world’s number one contract logistics provider. We have a major presence in all regions of the world.
- International expertise across industry sectors
- A commitment to deliver consistently excellent operations in every geography
- Common processes for project management and continuous improvement
