Quality Assurance
Quality, in logistics, is about having no errors in shipments, low product damage, on-time orders, high productivity, excellent alignment with customer requirements, and full regulatory compliance. With DHL Global Forwarding, it's also about finding ways to constantly move the bar higher.
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You can't achieve quality if you don't know what it truly means to your customer. So we begin by studying your service expectations, business objectives, and regulatory requirements. Then we implement our Quality Management System, which provides clear direction for your workforce.
Based on ISO 9001:2000 principles, our system emphasizes customer focus, associate involvement, and continual improvement. Each site completes a monthly scorecard. The results are reviewed by senior management to identify successes and opportunities for improvement.
How DHL Global Forwarding quality assurance is different:
- We provide structure and mechanisms that establish predictable and compliant performance
- Training tools and documentation provide clear direction to your associates
- We advocate and demand quality for our customers as well as our own business
- With a quality program in place, you will meet or exceed customer expectations, performance objectives, and comply with all relevant statutory and regulatory requirements
- We hold active certifications for standards such as ISO 9001:2000, TS 16949, ISO 14001, ISO 13485 and others. The robustness and flexibility of the quality management system provides the structure to achieve compliance with most regulatory and standards agency requirements.
Global Coverage
DHL Global Forwarding is the world’s number one contract logistics provider. We have a major presence in all regions of the world.
- International expertise across industry sectors
- A commitment to deliver consistently excellent operations in every geography
- Common processes for project management and continuous improvement
