DHL Wins Award for Excellence in Strategic Account Management

DHL's Global Customer Solutions Organization Wins Two Prestigious Awards at the Strategic Account Management Association's 45th Annual Conference

DHL, the world's leading express delivery and logistics company, today announced that its Global Customer Solutions (GCS) organization has received two awards from the Strategic Account Management Association (SAMA) at its 45th annual conference in Hollywood, Florida. DHL's GCS was conferred the Program of the Year award and Hans Hickler, CEO of DHL Global Customer Solutions, was named Executive of the Year.

The annual SAMA awards honor organizations that have delivered quantifiable and exceptional business value to their customers through strategic customer relationship management. Honorees are nominated by SAMA's membership, many of whom are top-level strategic account management executives from Fortune 500 companies. Winners are chosen by SAMA's Board of Directors.

With its GCS organization, DHL is uniquely positioned as the only logistics company in the world that offers the customer a team to provide a complete logistics portfolio of solutions, leveraging DHL's expertise in international express, air and ocean freight, road and rail transportation, and contract logistics to fully address the complex requirements of many global companies.

DHL has been recognized by the industry for its role as a global trade facilitator and for its proven track record of designing and deploying tailored solutions to the Company's largest 100 customers. DHL's GCS also provides a unique service for customers built on the cornerstones of an Executive Sponsorship Program, designed to create customer touch points at all levels of the organization; Consistent Processes and Constant Improvement, to drive excellence and provide consistent services to customers globally; and through an Innovation and Solutions Orientation of a team of specialists in Supply Chain design, IT and Operations, with the aim to make solutions scalable and replicable for customers' needs.

"The achievements of DHL Global Customer Solutions through the Global Account Management program have been truly impressive. GCS is at the forefront of customer service and relationship management with their practice of providing strategic consult and customized solutions that help to strengthen and grow their customers' businesses," said Bernard Quancard, president and CEO, SAMA.

"SAMA's honor is a great compliment. DHL Global Customer Solutions' unique value proposition is that its suite of products is tailored to provide complete supply chain solutions to help our customers achieve synergy," said Hans Hickler, CEO, DHL Global Customer Solutions and recipient of SAMA's Executive of the Year award. "In today's current economic landscape, it is increasingly critical that we partner with customers to craft solutions that are truly customer-driven, unique, yet replicable, and that benefit our customers by ultimately strengthening their businesses and market position."

The Strategic Account Management Association (SAMA) is a non-profit knowledge-sharing organization devoted to developing, promoting and advancing the concept of customer supplier collaboration through communities of practice. SAMA is dedicated to the professional development of the individuals and companies involved in the process of managing national, global and strategic customer relationships, and to enabling members to create greater customer value and achieve competitive advantage accordingly. For more information, please go to https://www.strategicaccounts.org.

Past SAMA winners include Xerox (2008), Schneider Electric (2007) and Cisco Systems (2006).

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DHL – The Logistics company for the world

DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. A global network composed of more than 220 countries and territories and 310,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 54 billion euros in 2008.