Fraud Alert: DHL Global Forwarding

Security Notice

Fraudulent Use of the DHL Brand

Numerous attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand, via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet, where payment may be requested by money transfer - for goods in transport, before the goods will be delivered.

Please be advised that DHL does not request payment in this manner. In general, DHL collects money due for official DHL related shipping expenses only

Advice

If you receive a request to transfer money for goods which DHL allegedly currently has in transport, via an email as described, or should there be any doubt as to the authenticity of any DHL communication, please report it to DHL by contacting: DHL Global Forwarding Customer Service via email from the global DHL website, www.dhl-dgf.com, or phone Customer Service at the telephone number published on the DHL website for your country (country website addresses available through www.dhl.com).

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs or chargers which are improperly incurred as a result of fraudulent activity.

Email Contact instructions

You can contact us by email now using the DHL online contact form. Please ensure that you:

  • Provide all personal details in section 1 (e.g. your name, location and email address)
  • Click “Other” as your “Type of Comment” in Section 2

You can then add your questions or issues in the box provided.

By following the above instructions, we can ensure that your comments are answered by a local DHL expert as quickly and efficiently as possible.

Country Web Site Integrity

If you are in any doubt as to the integrity of a DHL country website, please always access using our country selector from the homepage of our global website, www.dhl.com.


Thank you

DHL Security Management